Welcome to our Joomla Templates page at Jlvextension.com. We are committed to providing high-quality products and excellent support to ensure customer satisfaction. However, if unfortunate circumstances arise and you need to request a refund, below is our Refund Policy:
1. Refund Request
1.1. For Joomla templates purchased on our website, you can request a refund within 30 days from the date of purchase.
1.2. To ensure prompt and accurate processing of your refund request, please contact our support team at [email protected].
2. Refund Conditions
2.1. A refund will only be considered if you encounter technical issues that cannot be resolved, and we are unable to provide assistance to fix or improve the problem.
2.2. We will not entertain refund requests if you have used our Joomla template for an extended period and then decide not to use it anymore.
2.3. Before requesting a refund, we recommend reaching out to our support team for assistance and clarification regarding the product.
3. Refund Process
3.1. Upon receiving a refund request, we will promptly review and evaluate your case.
3.2. If the refund request is approved, we will process the refund to the account used for the initial purchase.
3.3. The refund processing time may vary from 5 to 10 business days, depending on your bank and payment method.
4. Free Products
4.1. For free Joomla templates, we do not offer a refund policy. You are free to use these templates without any charges.
5. Policy Changes
5.1. We reserve the right to change the refund policy without prior notice. However, such changes will not affect refund requests submitted before the new policy is implemented.
We hope you will be satisfied with the Joomla templates we provide, and we are always ready to support you throughout your product usage. Thank you for your support, and we hope you find a suitable Joomla template for your needs.
For any further inquiries or assistance, please don't hesitate to contact us at [email protected].